We are thrilled this summer to invest part of our time into a student intern from UNC-Chapel Hill, Andrew Allen. Andrew has been a huge asset in the Raleigh office, offering his help in whatever capacity needed, and as internships are often a mutually beneficial two-way street, he has also gained great insight into the field of Prosthetics and Orthotics and into varying perspectives regarding patient care. Below is a glimpse into one of the things Andrew has learned about our highest value at EastPoint — excellence in patient care.
“As an intern at EastPoint Prosthetics and Orthotics, I can truly say that this company is one-of-a-kind. It is the only facility in North Carolina that offers mobile services. This sets EastPoint apart from its competitors, as patients are relieved of transportation challenges to and from an office. Mobile services require a lot of time and effort for EastPoint clinicians who sometimes drive nearly 45 minutes away, which is one of the reasons most competitor companies do not offer this option, yet EastPoint gladly takes the time to serve their patients in this way because they know, in the end, it’s all about building lasting relationships and ensuring their patients’ needs are met.
The unique benefit of mobile services really hit home for me the day I accompanied Brent Wright on one of his home visits, 30 miles away, in Zebulon. We pulled up to a small trailer home out in what felt like the middle of nowhere. There were a couple of red pick-up trucks parked out front and some catnip bags lying around in the back yard. Brent and I walked up the back steps and entered through a screen door to find the patient sitting in his wheel chair watching “The Price is Right.” The trailer was decorated with NASCAR paraphernalia, most of it labeled with Dale Earnhardt Jr.’s number 88. He is an older patient, and he lives in his trailer alone. He was unable to wear his prosthesis that day because it was causing him pain in the back of his leg. Brent carefully took his time adjusting the prosthesis to be certain the problem was resolved while enjoying conversation and jokes along the way. It was clear to me that at EastPoint taking care of patients isn’t just about fixing problems with their prosthetic and orthotic devices; it’s about making each patient feel valued and appreciated — like a true friend. Had we not made the 30-minute drive out to this patient’s mobile home, I can only imagine how difficult it would have been for him to put on a painful prosthesis and drive himself into Raleigh to come to the office.
EastPoint recognizes that transportation is a real barrier for many, if not most, of their patients and they are not only willing, but they are excited to alleviate this challenge. Relationship building is clearly important to EastPoint, and I am thankful to enjoy an internship with a company that puts patient care over the bottom dollar. ” — Andrew Allen, Intern